Honest pricing, in £
Pricing you can explain
to your accountant.
One meter: the messages your bot answers. No credits, no multipliers, no auto-upgrades, and no charge when a customer goes quiet.
Boo
For hobby stores finding their feet
£0
free forever
- 100 messages/month
- Website scraping + document upload
- Community support
1 chatbot included
MOST POPULAR
Ghostwriter
Writes back so you don't have to
£0/mo
billed monthly
- 2,000 messages/month
- Answer ratings & reviews
- No 'Powered by Talk Shop' badge
- 1 message = 1 message — no credit maths
- Priority email support
2 chatbots included
Poltergeist
For busy stores that want the full picture
£0/mo
billed monthly
- 10,000 messages/month
- Live Shopify order status in chat
- Weekly auto re-sync of your site
- Full conversation analytics & topics
- Your own colours & logo on the widget
- Everything in Ghostwriter
5 chatbots included
Phantom
Custom volume, SLA and onboarding
Custom
let's talk
Contact sales- 100,000 messages/month
- Custom message volume
- SLA + dedicated onboarding
- Everything in Poltergeist
100 chatbots included
Prices exclude VAT · also available in € and $ · annual = 2 months free
The whole pricing model
1 customer message
= 1 message.
That's it. When you reach your limit, your bot keeps politely deferring and we send you an upgrade prompt — never a surprise charge. Cancel any time; no broken buttons.
Messages this month1,240 / 2,000
✓ No credit multipliers
✓ No charge when a customer goes quiet
✓ No forced auto-upgrades
Everyone else meters in credits. We don't.
Their published entry pricing, in their own units — ours is the only meter you can compute in your head.
ToolMeterPublished price
Chatbasemessage credits — 1–5 per reply by model$32/mo → 500 credits
ChatlingAI credits — varies by model$25/mo → 3,000 credits
Tidio Lyroper AI conversation~$0.65 per conversation
Intercom Finper resolution$0.99 each (min 50/mo)
Talk Shop1 msg = 1 msg£49/mo → 2,000 messages
Pricing questions, answered plainly
- What counts as a message?
- One answered customer message. Not credits, not "resolutions", not tokens — if your bot replies once, that is one message off your monthly allowance. That is the entire pricing model.
- What happens when I hit my limit?
- Your bot politely pauses and we let you know — we never auto-charge or auto-upgrade you. Upgrade any time to switch it back on instantly.
- Can I try it before paying?
- Better: you can try it before even creating an account. Build your bot on the homepage, watch it learn your website, and test it with real questions first.
- Where is my data stored?
- In the UK. Your account, your knowledge base and your customers’ conversations are hosted in the United Kingdom, GDPR-first.
- Can I cancel any time?
- Yes — cancellation takes effect at the end of your billing period, from the dashboard, no emails or phone calls required.